Structured Outpatient Addiction Treatment
Recovery isn’t one-size-fits-all — so your level of care adjusts as you do.
HearthWell helps people and families struggling with substance use and mental health challenges by providing treatment programs that allow you to keep up with your everyday life and adjust as your needs change.
Care That Adjusts With You
Recovery isn’t a straight line, and the right amount of support can change from one month to the next. At HearthWell, you don’t get slotted into a single program and left there. You move along one connected path — Partial Hospitalization (PHP), Intensive Outpatient (IOP), and continuing outpatient care — and your level of care steps up or steps down based on a clinical assessment of what you need right now.
That means if you need more support, you get it. When you’re ready for more independence, you step down — without starting over, and without being discharged and sent to begin again somewhere else. One team. One plan. Care that keeps up with your progress.
One-on-One Therapy
Focused, one-on-one time with a counselor who knows your story and helps you build a way forward.
Group Therapy
A place to share your story and hear from others on a similar journey — a support system that reminds you no one recovers alone.
Family Support
Addiction affects the whole family. Together, we rebuild trust and help your loved ones become steady, lasting support.
Care You Can Trust, Delivered With Warmth
Choosing where to get help is a big decision — especially when you’re doing the research for someone you love. Here’s what stands behind our care:
- A credentialed clinical team. You work alongside licensed, experienced clinicians who understand recovery and deliver evidence-based treatment.
- Care matched to you. Every person begins with an individualized, confidential assessment, so treatment fits your needs — not a template.
- In-person connection. We believe face-to-face support matters, especially in early recovery.
- Rooted in the Seacoast. We serve people and families across Dover, Portsmouth, Rochester, and the greater Seacoast region of New Hampshire.
Built by Someone Who Has Walked This Road
HearthWell was founded by Shawn Richardson, who brings roughly two decades of lived experience in the recovery community to this work. Over and over, Shawn saw the same pattern: people trying to rebuild their lives while juggling treatment, housing, relationships, work, and everyday recovery triggers all at once — often without the structured support to set them up for success. That background shapes everything here — a program built on the belief that people recover, that dignity matters, and that no one should have to navigate this alone.
Not Sure Where to Start? We’ll Help You Find Out.
Recovery doesn’t always come with a clear map. You don’t have to figure out what level of care you need before you call — that’s what our admissions team is here for, and you don’t have to sort it out alone.
Who PHP and IOP are designed for:
- People who need structured clinical support and can take part in treatment during the day
- People stepping down from a hospital or detox and continuing their recovery
- People beginning outpatient treatment after an individualized assessment
- People balancing treatment with work, family, and everyday life
Assessment
Confidential, no-pressure individual assessment.
Treatment Plan
Together, we find the right level of care for you.
Ongoing Support
Regular check-ins, with your care plan adjusted as needed.
If you need a different kind of care first, we’ll tell you honestly and help you find it. Some people need medical support through withdrawal, round-the-clock care, or emergency help before outpatient treatment is the right fit. We’ll provide referral guidance — you’ll never be left without a next step.
Does Insurance Cover Treatment at HearthWell?
Yes — we accept Anthem Blue Cross Blue Shield. Not sure if you’re covered? Our admissions team would be happy to assist in verifying your coverage over the phone. If you are not comfortable making the call please submit a contact form with your information for your benefits to be verified and a member of our team will reach out to you with more information. We do offer private pay rates as well for those who are seeking services without the support of insurances.
Questions Families Ask
What happens after detox? Can I come directly to HearthWell?
Many people come to us after completing detox or even directly from their homes. We all have our own pathways into HearthWell. Every prospective client receives an individualized assessment to determine the right starting point. When someone is stepping down from detox or a hospital, we can coordinate with their team for a smooth transition into our program.
Do I have to live in sober living housing?
No. Sober living is not required to take part in our PHP or IOP. Assistance in finding sober living is completely optional. Most Sober Livings have their own admissions processes, financial responsibility, and expectations that differ from the program. If you have stable housing, you can participate while living at home.
How long is the program?
It depends on your individual needs and clinical assessment. Our model is flexible and individualized. Each client is provided individualized assessments that work in conjuction with clinical recommendation to determine appropriate length of stay.
Do you offer telehealth?
We do not offer telehealth options; we believe in-person connection is especially important in early recovery. That being said, we have flexibility in our IOP to work alongside clients seeking recovery while still maintaing home life balance, work, and family lives.
What if I relapse during treatment?
Returning to use can be part of recovery, not the end of it. We reassess together, adjust your level of care as needed, and keep supporting you.
Do you take walk-ins?
Anyone interested in touring or learning more about services should call ahead. Most of our staff is occupied in dedicating undivided attention so it is best for us to plan ahead. If anyone is in crisis please call 911 or 988 for immediate assistance.
Do you do MAT?
We coordinate directly with our prescribers to assist with medication-assisted treatment (MAT); this requires an evaluation with the provider and the client must be engaged in services within Hearthwell for any MAT services.